Terms & Conditions 2019-01-18T15:51:52+00:00

Terms & Conditions

  1. General

1.1 Russianinsiders.com (the “Site”) and hello@russianinsiders.com email address (the “Email”) are operated by Ltd Edinny Center Turizma, 190005 Russia, St Petersburg, 1-ya Krasnoarmeyskaya Ulitsa 15, under the brand name Edinny Center Turizma (“We” or “Us”).

1.2 Russian Insiders offers to its users and visitors an online platform that facilitates the presentation and arrangement of guided tours and travel related services and in relation to this also provides email or messaging services, online tools and features to enable users of the Site to request and conclude booking transactions for such activities and services.

  1. Agreement to terms

2.1 These General terms of service apply between you, the User, whether or not you become a registered user, and Russian Insiders and govern the terms of your use of the Site and App or your reservation made by Email or any other mean. You agree to be bound by these General terms of service, including the terms of our Privacy policy, which you acknowledge to have read and understood. A User of the Russianinsiders.com website and mobile application (collectively referred to as “User”, “You”, “Your”) is a person accessing and/or requesting a booking via the Site, the App or by any other mean of an activity and/or service made available for reservation through Russian Insiders by a company or individual providing it (collectively referred to as “Service Provider”).

2.2 We reserve the right to change, modify or otherwise alter these Terms at our sole discretion at any time. The Terms applicable at your reservation are the one valid the date of the reservation is finalized. By using Russian Insiders, You agree that the posting of new or revised Terms on the Site constitutes adequate notice to You of any and all revisions and changes. Continued use of our Site after any such changes constitutes Your agreement to such changes.

2.3 By accepting these Terms, You agree to certain disclosures of Your personal information to Russian Insiders Users as described in our Privacy policy, which is an integral part of these Terms.

  1. Role of Russian Insiders

3.1 You acknowledge and agree that Russian Insiders is a platform that enables You to request and conclude booking transactions through the Site in respect to tour activities and related services listed on the Site and, consequently that Russian Insiders is an intermediary between the User and the Service Provider and is not the one providing the booked activities and services. Russian Insiders role is to facilitate the reservations of the Activities and Services, We do not provide, control or manage any tour activity listed on the Site nor related services including. We are not supplying and cannot supply such activities or services to Users and disclaim all liability arising from or related to any such Activities and Services.

3.2 By using Russian Insiders as a platform, Service Providers may offer and make available for reservation to Users, tour activities and travel related services. Service Providers may be either qualified or authorized providers or persons, who are entitled by law to arrange or enter into transactions of such services with Customers through Russian Insiders. Russian Insiders performs quality checks from time to time but is under no obligation and cannot be held liable to verify the eligibility of Service providers to offer the services presented on the Site according to the local laws and regulations that may apply and govern these types of services and disclaims all liability arising from or related to any such activities and services.

3.3 We are a party to the transactions needed for the payment of the booked tours and services, We receive the payments of the Users and We make the needed payments to the Service providers. Transactions are only binding among Russian Insiders and Users or Russian Insiders and the Service providers concerned, who are all solely responsible for their performance. Russian Insiders disclaims all liability arising from any transactions between the Users and the Service providers.

3.4 You understand that the Service Providers presented on the Site are independent contractors and that the Service Providers are not employees or agents of Russian Insiders. You hereby understand and expressly agree that Russian Insiders does not control the quality, timing, legality or any other aspect whatsoever of the services actually delivered by the Service Providers, nor of the integrity, responsibility or any of the actions whatsoever of the Service Providers. By using this Site, you agree to report any alleged improprieties of any Service Providers to Russian Insiders immediately.

  1. Booking Procedure & Transactions

Users can send booking requests through Russian Insiders Site, via Email, telephone or social media. The Email booking requests are finalized once both User and Russian Insiders have a written agreement and the advance payment has been traced on our bank account.

4.1 You may seek the services of a Service Providers through the use of the Site. You can book any tour or tour guides by paying booking amount which is 30% of the total tour price displayed on Russian Insiders Site. Rest 70% of the total tour price will be paid directly to the Service Provider in cash on the day of completion of tour. As soon as payment has been processed, your invoice will be generated and We will send You a booking confirmation with all the details of the tour.

Once You have purchased a tour or travel service, if there are any issues relating to the service that cannot be resolved directly with the Service Provider, You should contact Russian Insiders and We will attempt to resolve the issue.

4.2 The cost of the selected tour activity is the one found on the Site and cannot be amended, unless, before the validation of the booking, a written agreement has been made between the User and Russian Insiders.

4.3 Depending on the laws of the jurisdiction involved, VAT may be charged on top of the host and guest service fee. The service fee will include these VAT charges when applicable. Russian Insiders reserves the right to change the Service Fees at any time, and we will provide Members adequate notice of any fee changes before they become effective.

  1. Cancellations Policy

5.1 In the case that Users want to cancel their booking, the following cancellation policies and cancellation fees are applicable depending on the time-interval between the booking confirmation and the cancellation date:

  1. Policy of “”Dossier’s expenses”” (10 € minimum) will be applied for bookings cancelled in time period up to 60 days prior to the starting date of the tour.
  2. Cancellation fee of 30% of the total charter fee, for bookings cancelled within a period of 60-30 days prior to the starting date of the tour.
  3. Cancellation fee of 100% of the total fee, for bookings cancelled in a period less than 30 days prior to the starting date of the tour.

5.2 Service Providers are bonded by contract with Russian Insiders and may not cancel bookings. If a Service provider has no choice but to cancel, he needs to inform Russian Insiders immediately. This allows Russian Insiders to attempt to provide Users affected by Service Provider cancellations with suitable alternatives. Russian Insiders will assist the User by attempting to arrange suitable alternative activities and/or by providing details of alternative activities offered, but in each and every case, We are under no obligation in such respect nor We are eligible to any compensation to the User other than the refund of the already paid amount.

5.3 In exceptional cases We may impose additional charges that Users must pay but that are not included in the offer’s price. Such additional charges must be expressly communicated in the respective activity offered.

5.4 Russian Insiders is not responsible for administering any requests or claims related to or arising from any charges or payments directly between Users and Service Providers, we disclaims any liability in this respect.

To proceed with the cancellation and or amendment process please contact: hello@russianinsiders.com

  1. Availability and booking of activities

6.1 The booking of travel services depends on their availability. Information on general availability (e. g. location/region, duration, day, time of day, etc.) can be found in the individual tour descriptions on Russianinsiders.com but must be confirmed by Email by Us.

6.2 Commercial sale or resale. Any commercial sale or commercial resale of booked activities and services is prohibited, unless a written agreement to the contrary has been made with Russian Insiders. For any culpable breach of the aforementioned prohibition of commercial sale or resale, Russian Insiders shall be entitled to the payment of a reasonable contractual penalty to the User, the amount of which Russian Insiders shall determine at its reasonable discretion and, in the event of a dispute, may be reviewed by the competent court.

  1. Passports and visas

Passports and visa are the User´s responsibility. The User should check with his or her local Russian Consulate for full details of current requirements and charges. In the case that an application for a visa or travel permit is rejected by government agencies, Russian Insiders cannot accept responsibility.

  1. Travel insurance

Neither Russian Insiders nor the Service Provider can be held responsible for any incidental expenses you may have incurred as a result of your booking, including but not limited to visas, vaccinations, travel insurance, or non-refundable flights.

  1. Limitation of liability 

The following limitation of liability applies:

The tours and all other travel related services displayed on the Site are provided without any guarantees, conditions or warranties as to its correctness or accuracy. To the extent permitted by law, We hereby exclude all warranties, conditions and other terms which might otherwise be implied by statute, common law or the law of equity and any liability for any direct, indirect or consequential loss, injurie or damage incurred by any User in connection with Russian Insiders, any websites linked to it and any activity and other services posted on it including loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, and loss of goodwill, whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. These Terms require Users to provide accurate information.

  1. Transfer of rights, part-invalidity & applicable law 

10.1 You agree that You may not, without Our prior written consent, transfer any of Your rights or obligations under these Terms. However, Russian Insiders may, without Your prior written consent, transfer any of its rights or obligations under these Terms.

10.2 In case any provision or part of a provision of these Terms is found to be unlawful or otherwise invalid or unenforceable by any court or authority of competent jurisdiction, such provision or part of a provision will be struck out of these Terms and the remainder of these Terms will apply as if the offending provision or part of a provision had never been agreed.

10.3 These Terms and all matters that arise out of or relate to these Terms including but not limited to non-contractual disputes, claims and their interpretation are governed by the laws of Cyprus to the extent that such law is not overridden by the respective applicable mandatory law. Any dispute or claim that arise out of or relate to these Terms including but not limited to non-contractual disputes, claims and their interpretation are subject to the jurisdiction of the Austrian courts. Place of jurisdiction is Limassol, Cyprus.

  1. Release & indemnity

11.1 You agree, by using Russian Insiders and Our Service, that any legal action, remedy or liability that you seek to obtain for actions or omissions of the Service Providers or third parties will be limited to a claim against the particular Service Provider or Service Providers or other third parties who caused you harm at the exclusion of Russian Insiders to the fullest extent permitted by applicable law.

11.2 You agree to indemnify Russian Insiders including its employees, officers, representatives, agents, subsidiaries, successors and connected entities against any liability, damage, loss, claim, cost or expense including legal fees and costs suffered by Russian Insiders arising from or in connection with infringement of the terms and of the local laws. This includes any damage, loss, claim, cost or other expense suffered by Russian Insiders relating to Your reservation of any tour or travel related service you might, request, book or agree via our Site or by Email.